Privacy Policy

The safeguarding of our customers’ personal identifying information that is on record with FiberCloudNW is a priority to the company and its employees. The security of all customers’ personal information must be maintained regardless of whether it is contained in written records, electronic data, or in any other medium. Employees must be knowledgeable regarding the Company’s Privacy Policy and remain vigilant so that efforts can be made to identify, report, and mitigate any attempted or actual breach in the security of personal identifying information. This is important in order to take the steps needed to safeguard our customers from fraud, identity theft, or other harm.

Policy & Rules Regarding Targeted Advertising

FiberCloudNW automatically collects certain information about your device and how your device interacts with our website for the purposes of targeted advertising. For example, analytics services, such as Google Analytics, may use tracking technologies on our website to help us analyze your use, compile statistic reports, and provide other services relating to website activity and usage.

The types of information we automatically collect include your device’s IP address and other device identifiers; the type of internet browser you are using on your device; the type of operating system application software and peripherals you are using on your device; the domain name of the website from which your device linked to our website, such as Google; and your browsing habits on and usage of our website through your device.

Information Collected Automatically

Unless you have opted-out or have otherwise refused to provide consent, the following is data that we collect from your device automatically:

Cookies A cookie is a small data file that certain websites write to your hard drive when you visit them. A cookie file can contain various types of information, including a user ID that the site uses to track the pages you have visited.
Pixels. A pixel (also known as a web beacon) is code embedded in a website, video, e-mail, or advertisement that sends information about your use to a server. There are various types of pixels, including image pixels (which are small graphic images) and JavaScript pixels (which contains JavaScript code). When you access a website, video, e-mail, or advertisements that contains a pixel, the pixel may permit us or another party to drop or read cookies on your device. Pixels are used in combination with cookies to track activity by a particular browser on a particular device.
Location-identifying Technologies. Location-aware technologies locate (sometimes precisely) you for purposes such as verifying your location and delivering or restricting relevant content based on your location.

How We Use the Data We Collect

We generally use the data we collect to help us better identify your needs and engage with you. For example, when you supply your email address to FiberCloudNW you are authorizing it to be added to your account records for future reference and as a method to contact you. We may use your email address to send you important notices regarding your account and to update you on Company news and promotions.

Our business purposes for collecting and using information include:

To perform services requested by you, such as to respond to your comments, questions and requests, and provide customer service;
To send you technical notices, updates, security alerts, information regarding changes to our policies, and support and administrative messages;
To prevent and address fraud or breach of policies or terms;
To monitor and analyze trends, usage, and activities for the purpose of improving our Marketing efforts;
To improve FiberCloudNW’s website, applications, and product services to better serve our Customers;
To provide you with advertisements about our products, services, promotions, and events;
To fulfill any other business or commercial purposes disclosed to you and with your consent.

FiberCloudNW may share information we collect through our website in accordance with the practices described in this Privacy Policy. This only pertains to data collected for the purposes of targeted advertising, and does not include CPNI. The types of entities we may disclose information to include:

Affiliates: We may share your information with our affiliates to support our business operations (e.g., for example, fraud prevention, reporting, marketing, and email delivery), as well as billing, collections, tech, customer and operational support. Our corporate affiliates will only process your data for the purposes already explained in this Privacy Policy.
Vendors and Other Parties: We may share information with vendors and other parties for business and commercial purposes, including analytics and advertising technology companies.

Your Choices and Opting-Out

Email Communications

You may opt out of news and promotional emails at any time by replying to one of the emails with “Unsubscribe” in the subject line or by contacting our Customer Service Team.

Analytics and Interest-Based Advertising

We recognize how important your online privacy is to you, so we offer the following options for controlling the interest-based ads you receive and how we use your data. Opting-out of this type of advertising will not prevent you from seeing ads, rather those ads will likely be less relevant. This is because they will not be tailored to your specific interests but will instead be based on the context of the Digital Property in which they are displayed.

Some actions you can take to control how we use this data include:

You may exercise choice regarding the use of cookies from Google Analytics by visiting https://tools.google.com/dlpage/gaoptout or downloading the Google Analytics Opt-out Browser Add-on.
Some of the parties that collect information from or about you on our website in order to provide more relevant advertising to you participate in the Digital Advertising Alliance (“DAA”) Self-Regulatory Program for Online Behavioral Advertising. To learn more about the DAA and your opt-out options for their members, please visit the DAA website.
Some of the above parties may be members of the Network Advertising Initiative (“NAI”). To learn more about the NAI and your opt-out options for their members, please visit the NAI website.

Please note that if you opt-out of online behavioral advertising using any of the above methods, the opt-out will only apply to the specific browser or device from which you opt-out. We are not responsible for effectiveness of, or compliance with, any other parties’ opt-out options or programs or the accuracy of their statements regarding their programs.

Data and Privacy Protection Contact Information

If you have any questions about this Privacy Notice, please contact us at:

FiberCloudNW

Attn: Privacy & Legal Department

14888 SR525

Langley, WA 98260

Or contact us by email at: : contactus@fibercloudnw.com

Changes to this Privacy Policy

We may amend our Privacy Policy at any time and will post those changes on this page, so you can understand what information we collect, how we use it, and under what circumstances we may disclose it. Any changes will be effective immediately. However, if we plan to materially change the way in which we use or disclose your information, we will provide you with prior notice and a chance to opt-out of such differing uses.