Nice to meet you.
FiberCloudNW is the commercial fiber and network services arm of the Whidbey Telecom family — born from decades of experience serving communities across Puget Sound and the San Juan Islands. Bringing that heritage of rural and urban connectivity, we’ve expanded our reach into regional backbone fiber, metro access, and wholesale connectivity services.
Our Mission.
At FiberCloudNW, our mission is simple: deliver enterprise-grade, ultra-low latency fiber and NOC services across the Pacific Northwest. We exist to empower businesses, carriers, institutions, and critical infrastructure with connectivity they can count on. No excuses. No downtime. No corners cut.
Our goal is to make every customer feel:
Always-on, never uneasy.
We don’t do single points of failure. From submarine to terrestrial routes, from nodes to network operations, every link is designed with geographic diversity and fallback in mind.
Locally supported with an expert mindset.
Our engineers, splicers, NOC staff, and field techs live and breathe PNW terrain, weather, and regulations. When storms, slides, floods, or fiber cuts happen, it’s local teams who respond. Not distant call centers.
Our Infrastructure
At FiberCloudNW, we build networks meant to endure, to adapt, and to serve when everything else is under stress. This performance snapshot compares industry-leading benchmarks with FiberCloudNW’s current capabilities.
| Metric | Best-in-class-Range | FiberCloudNW | Notes |
|---|---|---|---|
| Uptime | ≥ 99.999% | 99.999% | Five nines availability |
| Latency | ≤ 5ms (≤ 1 ms is exceptional) | ≤ 2 ms to Seattle’s Westin | Ideal for real-time applications |
| Jitter | ≤ 1 ms | ≤ 1 ms | Critical for VoIP and video |
| Download Speed | ≥ 1 Gbps (residential), ≥ 100 Gbps (enterprise) | Up to 100 Gbps symmetrical | Supports high-bandwidth use cases |
| Upload Speed | Symmetrical with download | Symmetrical | Important for cloud and video conferencing |
| Packet Loss | ≤ 0.1% | ≤ 0.01% | Low packet loss ensures data integrity |
| Redundancy | Full redundancy across all layers | Fully redundant | Includes submarine and terrestrial paths |
| Monitoring | 24/7 NOC with proactive optimization | In-house 24/7 NOC | Ensures rapid issue resolution |
| Network Architecture | Diverse fiber paths, 100% buried lines | Meets and exceeds | Geographically separated routes |
Commitment to the Pacific Northwest
FiberCloudNW doesn’t view the PNW as just a territory. It’s our home. We invest in rugged routes across water crossings, mountain passes, and coastal corridors. We stay abreast of regional permitting, environmental challenges, and right-of-way issues. And we partner with local stakeholders to expand connectivity and resiliency together.
